Getting you ready
Before you can work from home you will need to complete the steps below
Step 1 - Setting up Celestix HOTPin
HOTPin is a tokenless two-factor authentication solution that enables you to use your mobile phone to login to VMware Horizon. You will need to install the application on your phone. Start by chosing the operating system of your phone below.
Step 2 - Wireless Internet Connection
Before you are able to use VMware Horizon View you will be required to connect to a wireless network, weather this is your home wireless, hotel or train. You need make sure you have an internet connection else you will have problems.
Step 3 - Proxy Settings
You may have to make the following changes if you are trying to work from an external internet connection such as your home wireless router, train or hotel network.
Step 4 - VMware Horizon View
You have now completed the all the steps required to get you logged into VMware Horizon View. Follow these last steps and you will get connected successfully.
Troubleshooting
Here are some known faults that may occur, please follow these before contacting the helpdesk.
Unable to logon as current user
This will happen after you put in your Username & HOTPin Passcode. This is safe to ignore.
SSL Error Occured
This will happen on occasions, mostly when you have your proxy settings enabled to work use. Disable the proxy and you should be good to go.
Timeout was reached
This happens when your wireless network connection isn't connected or your connection has dropped out.
Access Denied
This will happen if you input the incorrect HOTPin Passcode at the first login box.
Unknown user name or bad password
This will happen at the second login box, you have put in the incorrect username or password.
